Welcome to About Costume’s FAQ page! We’re here to make your costume shopping experience as magical and stress-free as possible. Below you’ll find answers to our most commonly asked questions about products, delivery, payments, and more!
🎭 Product Questions
What types of costumes do you offer?
We specialise in a wide range of costumes for every celebration! Our collections include:
- Costume For Kids: Fun, safe, and comfortable costumes for little party animals
- Costume Wigs: High-quality wigs to complete your look
- Party Themes Kits: Everything you need for a themed party in one convenient package
- Plus Size Costumes: Flattering and comfortable costumes in extended sizes
- Sexy Costumes: Bold and stylish outfits for those special occasions
Are your costumes true to size?
Yes! We provide detailed size charts for each product to help you find the perfect fit. For plus size costumes, we offer extended sizing with clear measurements. If you’re between sizes, we recommend sizing up for comfort.
Do you offer costume accessories?
Absolutely! In addition to our costume wigs, many of our costumes come with coordinating accessories. Our Party Themes Kits often include multiple accessories to create a complete party experience.
📦 Delivery & Shipping
How long does delivery take?
We offer two shipping options to suit your needs:
🚀 Standard Shipping (DHL or FedEx):
• Cost: $12.95 flat rate
• Delivery Time: 10-15 business days after shipping
• Includes tracking
• Cost: $12.95 flat rate
• Delivery Time: 10-15 business days after shipping
• Includes tracking
🎉 Free Shipping (EMS):
• Cost: FREE for orders over $50
• Delivery Time: 15-25 business days after shipping
• Perfect for budget-conscious shoppers
Please note: Order processing takes 1-2 business days before shipping.• Cost: FREE for orders over $50
• Delivery Time: 15-25 business days after shipping
• Perfect for budget-conscious shoppers
Do you ship internationally?
Yes! We’re based in Australia but ship worldwide. However, we cannot deliver to some remote areas in Asia and other locations. If you’re unsure about your address, please contact our support team before ordering.
How can I track my order?
Once your order ships, we’ll send you a tracking link via email. You can follow your package’s journey right to your doorstep! If you haven’t received your tracking information within 3 business days, please check your spam folder or contact us.
💳 Payments & Accounts
What payment methods do you accept?
We accept the following payment methods:
- Visa
- MasterCard
- JCB
- PayPal
Is it safe to create an account on your website?
Absolutely! We value your privacy and security. Your personal information is protected with industry-standard security measures. Creating an account helps you track orders faster and saves your preferences for future shopping.
🔄 Returns & Exchanges
What is your return policy?
We want you to love your costume! If you’re not completely satisfied, you can return items within 15 days of delivery. Items must be unworn, in original packaging with tags attached. Please contact our customer service team to initiate a return.
What if my costume arrives damaged?
We carefully pack all items to ensure they arrive in perfect condition. However, if your costume arrives damaged, please contact us immediately at [email protected] with photos of the damage. We’ll happily replace the item or provide a refund.
Can I exchange my costume for a different size?
Yes! We understand that sizing can be tricky. Contact us within 15 days of delivery to arrange a size exchange, subject to availability. We recommend checking our size charts carefully before ordering to ensure the best fit.
🎉 Party Planning Tips
How far in advance should I order for Halloween?
Halloween is our busiest season! We recommend ordering at least 3-4 weeks in advance to ensure your costume arrives in time. For last-minute needs, choose our Standard Shipping option and keep an eye on your tracking information.
Do you offer bulk discounts for group costumes?
We love helping with group events! While we don’t have automatic bulk discounts, we’re happy to work with you on larger orders. Contact our customer service team with your requirements, and we’ll see what we can do to make your group celebration extra special.
Still Have Questions?
Our friendly customer service team is here to help! Reach out to us:
📧 Email: [email protected]
📍 Address: 34 Pelican Road, WEST HOBART, AU 7000
We typically respond within 24 hours during business days.
Thank you for choosing About Costume—where every day is a reason to celebrate! 🎊