Welcome to About Costume – where we’re committed to making every day a reason to celebrate! We believe your costume shopping experience should be magical and worry-free from start to finish.
🚚 Shipping Information
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. You’ll receive a shipping confirmation email with tracking information once your order is on its way!
Shipping Methods & Delivery Times
| Shipping Method | Cost | Delivery Time | Carrier |
|---|---|---|---|
| Standard Shipping | $12.95 | 10-15 business days after shipping | DHL or FedEx |
| Free Shipping | FREE (orders over $50) | 15-25 business days after shipping | EMS |
Please Note: We ship worldwide except for some Asian countries and remote areas. Delivery times may vary during holiday seasons or due to customs processing.
📦 Returns & Exchanges
At About Costume, we want you to be completely spellbound by your purchase of kids’ costumes, party theme kits, plus size costumes, costume wigs, and all our magical creations!
Our Magical Return Promise ✨
We accept returns and exchanges within 15 days of you receiving your items. Your satisfaction is our priority, and we’ve made the process as simple as waving a magic wand!
How to Return an Item – The Enchanted Journey
Step 1: Contact Us First
Email us at [email protected] within 15 days of receiving your order
Step 2: Complete the Return Form
Use our template below to provide all necessary details
Step 3: Wait for Approval
We’ll respond within 24 hours with return instructions
Step 4: Package Your Item
Return the item in its original condition with tags attached
Step 5: Ship to Us
Send to our address: 34 Pelican Road, WEST HOBART, AU 7000
Return Conditions – The Fairy Godmother Rules
To be eligible for return, items must be:
- In original condition with all tags attached
- Unworn and unwashed
- In original packaging
- Returned within 15 days of delivery
🚫 Items That Cannot Be Returned
For health and safety reasons, we cannot accept returns on the following magical items:
- Costume Wigs (once opened and tried on)
- Intimate Apparel from our Sexy Costumes collection
- Opened makeup or costume accessories that contact skin directly
- Customized or personalized items
Return Shipping Costs
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping service and purchasing shipping insurance for your peace of mind.
💰 Refund Information
Refund Timeline & Method
Once we receive and inspect your return:
- Processing Time: 3-5 business days after we receive your return
- Refund Method: Refunds will be issued to your original payment method
| Payment Method | Refund Timeframe |
|---|---|
| Credit Card/PayPal | 5-10 business days to appear on your statement |
| Bank Transfer | 7-14 business days depending on your bank |
Exchange Requests
Exchanges are subject to product availability. If exchanging for a higher-priced item, you’ll pay the difference. For lower-priced exchanges, we’ll refund the difference faster than you can say “Bibbidi-Bobbidi-Boo!”
📝 Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email to: [email protected]
Dear About Costume Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Item(s) to Return: [Product Name(s) and Quantity]
Reason for Return: [Please describe why you’re returning]
Preferred Resolution: [Refund / Exchange for (specific product)]
Contact Phone: [Your Phone Number – optional]
Thank you for your assistance!
Best regards,
[Your Full Name]
🎭 Damaged or Incorrect Items
If your magical item arrived damaged or you received the wrong product, please contact us immediately at [email protected]. We’ll arrange a prepaid return label and expedite your replacement at no cost to you – because every costume deserves a happy ending!
🦸♀️ Need Magical Assistance?
Our friendly customer service team is here to make your return experience truly enchanting!
📧 Email: [email protected]
📍 Address: 34 Pelican Road, WEST HOBART, AU 7000
⏰ Response Time: Within 24 hours during business days
Important Note: We reserve the right to refuse returns that don’t meet our policy conditions. This policy doesn’t affect your statutory rights.
Thank you for choosing About Costume – where we believe every day is a reason to dress up and celebrate! 🎉